Hey there. After waiting a for over a week, we finally got our baby's dresser. We ordered it last Saturday and we asked for it to be delivered the following Monday, the day I took off of work to be home to lay cement. I took that day off as a means to get some cement work done while I waited for the dresser to arrive. Well, I got a call from the delivery guy saying that he wasn't going to be able to deliver it since the dresser wasn't ready. That was very upsetting since I stayed home mainly to be there when the delivery was to be made. My wife was more upset that I was. I think it was because she's been itching to put some baby clothes away. I was upset too, but I wasn't as upset because I got some cement work done so it didn't feel like I wasted a day. The delivery guy agreed to deliver the next day, Tuesday, after 6. I agreed, since it wouldn't be that big of a deal. Well, it turned into a big deal.
Tuesday morning, my mother in law asks us if we would be available that evening to take out her mother (my wife's grandma) out to dinner. We told her we couldn't make it because we were expecting a delivery. When we get home, I call the guy to tell him I'm there and he can stop by when he's ready. He said that he would stop by. No more than 2 mins later, he calls me back and said that there was some kind of problem with the warehouse and he would not be able to deliver it. We were livid. We missed out on my wife's grandmother's dinner to be home for this guy and he wasn't going to show up. We were ready to cancel our order, we were that upset. The only reason we didn't is because we went through hell looking for it. We wanted a dresser that had drawers on one side and a closet on the other.
When we get home today, we see a guy sitting by a tree and another in a truck, and our dresser sitting on our lawn. We jump out of the car and the guys haul it in. After they place the dresser in the room, the delivery guy apologized for the inconveniences and started to place the blame on the warehouse people. I really didn't want to hear it. I was just glad we got it. There was a problem with it though... IT'S BIGGER THAN WE ANTICIPATED!!!
We carefully measured the room and furniture so that we knew exactly what we could get and how it would fit. Well, it turns out the dresser was about 6 inches longer than we thought. That completely threw off our plans... My wife was frustrated. She was looking forward to getting it and now there was something wrong. We decided that we would not use the dresser for the baby and give to our youngest one and use the old dresser for the baby. We didn't want to do that, but that's the best that we could do, considering the situation.
Now, everything is in place and the clothes has been transferred and put away. We are both tired and we'll most likely be getting some sleep soon. We have a doctor's appointment tomorrow morning... I'll give you guys an update then. Later!
It seems with all the avenues we have for shopping these days it has become more of a hassle than any kind of help what so ever.
ReplyDeleteThere is very little pride in business these days and especially their employees. Always trying to pass the buck in who is at fault. With very little customer service being put forward.
Glad to here it's out of the way now and hopefully you won't need any new furniture for some time.
I hate it when you get something and they don't deliver it on time. I feel like it happens way too much. It sucks, though, cause many of don't have trucks to go and get it ourselves so I feel as if we're at the delivery person's mercy.
ReplyDeleteHey there Evan,
ReplyDeleteYeah, it feels as if there is not customer loyalty. It's almost as if they'll delivery it when they feel like it and since we already bought the thing, there's no rush. I completely agree with Johnathan in that I feel as if we were at their mercy. We had to change our plans because we were expecting a delivery.